Receptionist (Hotel)

Hotel and catering

Sun 12 May 2024 - 09:08   |   Wed 15 May 2024 - 23:06   |   103

 

The receptionist is a person (woman or man) responsible for welcoming and guiding customers in the hotel sector. He/she must have highly developed interpersonal skills. This is because he/she is the customer's first contact with the accommodation establishment that employs him/her.

 

What are the receptionist's main tasks?

The receptionist's job is to:

• welcome customers
• informing customers about the services and facilities offered by the accommodation establishment;
• manage departures, arrivals and the handing over of keys;
• carry out daily bookkeeping, invoice services, collect bills and check deferred payments;
• taking reservations;
• coordinating the activities of the maintenance and/or catering staff to ensure that the services offered meet customers' needs;
• Respond to customer complaints in a professional and prompt manner;

 

 

 

 

What diplomas are required to Receptionist (Hotel) training?

 

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